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Policies
336.459.8859
lisa.umstead@syngenta.com
Requests beyond normal operating hours may result in additional fees.
Special Orders are gladly accepted, Contact us for a product or item not listed on our menu and we will discuss options to fill your request.
All Catering requests must be submitted using https://syngenta.catertrax.com/
Invoices need to be placed 72 hours in advance of delivery date
When completing the “Cater Trax invoice” please note that the Set-Up Time is an “approximate time.” We begin set-up 15-30 minutes prior to the event start time.
Minimum number of guests may apply on certain items ordered.
Your Cater Trax order is your receipt.
We will make every attempt to honor last minute requests.
Orders with less than a 48 hour notice, may have limited menu and time availability.
Orders placed:
before 3:00pm the day before delivery are subject to a 10% service charge.
after 3PM for the following day delivery, or placed the same day will be subject to an additional $25.00 late service charge.
Any order canceled within 24 hours of event delivery time will be charged at 100%.
Customer counts or menu alterations made with less than a 24 hour notice will be charged at the higher invoice total.
AM services will be picked up by lunch or time indicated by customer.
Lunches will be picked up 2 hours after delivery (All perishable items will be picked up 2 hours after delivery to adhere to local health ordinance, food safety and sanitation practices)
PM services will be picked up by 4:00PM or the morning of the next business day.
Any service requested to be picked up later than 4:00PM may result in an additional service charge.
All catering equipment must be accounted for at the time of pick up. If it has been moved, please return it to the party location before the pick-up time. When the service is picked up any missing equipment will be billed back to the event.
Catering or cafeteria equipment of any kind is not available for use for any event other than those provided by Eurest Dining.
As a part of a catered service, necessary utensils, paper goods and condiments (mustard, mayo, S&P, dressings, jelly, sugar, cream, sauces, etc.) are provided and should remain in the room after your event is over to be returned to the catering department.
